Research has revealed that 15 per cent of us have run out patience with our troublesome tech at one time or another and attempted to destroy it as a result!
A third of us have become so fed-up by unreliable gadgets that we’ve purchased a completely new device – rather than get it repaired – while 25 per cent have lost important files such as cherished family photos and key documents as a direct result of a tech failure.
Typically those polled will endure 63 IT issues a year – including intermittent Wi-Fi, endless pop-up adverts and patience-testing paper jams. But they’ll start to lose their cool after just 12 minutes when trying to fix problems like these.
Commissioned by Wiztek (https://wiztek.com/), provider of online and mobile tech support, the research of 2,000 adults found that one in five of us have even fallen out with our other half as a direct result of our phone, computer or tablet not working as it should.
Says Paul Amsellem, CEO of Wiztek: “Tech is an integral part of lives – whether it be through our jobs or through our home lives.
“And as such, we’d be significantly hampered in our daily lives – unable to check emails for important messages, use sat nav to successfully get from A to B or to keep track of appointments.
“So when our devices stop working or don’t operate as they should it understandably becomes very frustrating.”
The research also found 47 per cent of us admit we’re not very knowledgeable when it comes to resolving computer and tech issues. And of the 60 plus problems faced annually, it emerged we will only resolve 14 of them ourselves without any help.
In fact three in 10 revealed they’ve made the problem worse when trying to fix their gadgets. So perhaps it’s no wonder three quarters have turned to someone else to assist them with a tech issue. But even this comes with risk – a quarter of us admitting we later regretted getting a helping hand when the gadgets were returned in a worse state than before.
Further frustrating tech problems include apps which keep on crashing, slow downloads and accidentally deleting something significant.
The Wiztek research, which was carried out through OnePoll, found 40 per cent of the population has been left unable to work following problems with IT equipment. And 25 per cent have lost important files such as cherished family photos and key documents as a direct result of a tech failure.
Adds Paul Amsellem:
“Tech and computing issues are such a minefield – there are so many possible causes to everyday problems, even the most knowledgeable of people can get stumped from time to time.
“Downtime from tech problems can lead to many wasted hours and in today’s society where we are all so busy, time costs money.”
The free Wiztek app is available to download from iTunes [https://itunes.apple.com/us/app/wiztek-digital-support/id1434675516?mt=8] and Google play [https://play.google.com/store/apps/details?id=com.wiztek.customer].
TOP 20 – MOST ANNOYING TECH PROBLEMS:
1. Slow internet
2. Slow computer
3. Pop-up ads
4. Wi-Fi keeps disconnecting
5. Forgotten password
6. Slow downloads
7. Software updates making things worse
8. Can’t login
9. Printer won’t work
10. Phone battery keeps dying quickly
11. Accidentally deleting something important
12. App keeps on crashing
13. Paper jams
14. ‘Blue screen of death’
15. Can’t open email attachments
16. Keep seeing ‘there is a problem with this website’s security certificate’
17. Ink not printing properly
18. Hard drive failure
19. Remembering where you stored particular files/data
20. Running out of hard drive space