Apart from the odd short statement over the past week, RIM has kept pretty quiet about the BlackBerry outages and problems with email, messaging and web services.
However, the company has published a new video in the last hour on the BlackBerry YouTube channel featuring the RIM founder and co-CEO of the company Mark Lazaridis in a pretty sincere apology to BlackBerry users across the globe.
"Since launching BlackBerry in 1999, it's been my goal to provide reliable, real-time communications around the world. We did not deliver on that goal this week. Not even close. I apologise for the service outages this week, we've let many of you down."
He doesn't give any definite information about when everything will be up and running as normal again, but does say the company is working as hard as it can right now. It's great to finally get some more details and even see a personal response from Lazaridis, but the fact he can't given any estimation about when the problems will be resolved seems a little ominous.