Angry twitter birds - Ross Breadmore

How to complain on Twitter: A six step plan for sure-fire social justice

Whether it’s dodgy products, bad food or collective public rage, Twitter is now apparently the quickest way to get a response from a brand. But that’s only when they do respond. It’s also the least satisfying channel for complaints, with only 39 per cent of UK organisations able to answer questions successfully through their Twitter feed. Greggs’ spot of quick …

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Lauren BravoHow to complain on Twitter: A six step plan for sure-fire social justice
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Online conversation analysis reveals wearables are more popular with women

Women are much more positive about wearable technology than their male counterparts, a social media monitoring platform has found. Brandwatch partnered with Brilliant Noise to gather and analyse more than eight million online conversations about wearable technology between the months of January 2013 and July 2014. While it found that men dominated the conversation (65%), female authors were 42% more positive when giving an …

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Sadie HaleOnline conversation analysis reveals wearables are more popular with women
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The new narcissism: why am I addicted to my own Facebook profile?

I’d like to admit something, and ask politely that none of you judge me. We are all friends here, in the cozy and confidential circle of trust that is the internet, aren’t we? Right then, here goes. My name is Lauren, and I Facebook-stalk myself. I am ashamed of the amount of time I spend looking at my own profile. …

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Lauren BravoThe new narcissism: why am I addicted to my own Facebook profile?

The leader of Camden Council gets harassed about her Twitter account – here is her brilliant response

The Labour leader of Camden Council, Sarah Hayward, was recently asked about her Twitter use by a fellow councillor. Here is her brilliant response. You can read all about her views on Arsenal, the X factor and more at Sarah_Hayward…

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Ashley NorrisThe leader of Camden Council gets harassed about her Twitter account – here is her brilliant response

The 6 most annoying things on Twitter

Twitter is now vital to modern communications. Everyone who is anyone is on it – from the President of the United States right down to you and I… but that doesn't mean that it is always hassle free, and always…

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James O'MalleyThe 6 most annoying things on Twitter