Angry twitter birds - Ross Breadmore

How to complain on Twitter: A six step plan for sure-fire social justice

Whether it’s dodgy products, bad food or collective public rage, Twitter is now apparently the quickest way to get a response from a brand. But that’s only when they do respond. It’s also the least satisfying channel for complaints, with only 39 per cent of UK organisations able to answer questions successfully through their Twitter…

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Lauren BravoHow to complain on Twitter: A six step plan for sure-fire social justice
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Online conversation analysis reveals wearables are more popular with women

Women are much more positive about wearable technology than their male counterparts, a social media monitoring platform has found. Brandwatch partnered with Brilliant Noise to gather and analyse more than eight million online conversations about wearable technology between the months of January 2013 and July 2014. While it found that men dominated the conversation (65%), female authors were 42%…

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Sadie HaleOnline conversation analysis reveals wearables are more popular with women
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The new narcissism: why am I addicted to my own Facebook profile?

I’d like to admit something, and ask politely that none of you judge me. We are all friends here, in the cozy and confidential circle of trust that is the internet, aren’t we? Right then, here goes. My name is Lauren, and I Facebook-stalk myself. I am ashamed of the amount of time I spend…

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Lauren BravoThe new narcissism: why am I addicted to my own Facebook profile?

Is Twitter about to buy SoundCloud?

Another day, another acquisition rumour. This time it's Twitter reportedly considering a deal to buy SoundCloud, the Berlin-based audio and music-sharing firm. This would be Twitter's largest buyout since it acquired mobile ad company MoPub in September 2013, with SoundCloud valued at $700m. According to Recode's Peter Kafka, who first broke news of the possible…

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Hayley MinnIs Twitter about to buy SoundCloud?

Pay for your food by taking photos at this new pop-up restaurant

When you think of Instagram, you immediately think of #foodporn, so it comes as no surprise that a pop-up diner in London is letting people settle their bills by uploading photos to their social networks. The world's first pay-by-picture restaurant opened to the public yesterday, and allows diners to eat a two-course meal for the…

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Hayley MinnPay for your food by taking photos at this new pop-up restaurant
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#AmazonBasket lets you shop on Twitter with hashtags

Amazon and Twitter have teamed up to launch #AmazonBasket, a cool social shopping service that allows you to add things to your shopping basket just by tweeting about them. Launched over the Bank Holiday Weekend, #AmazonBasket (yep, the hashtag before it seems obligatory) allows shoppers to instantly add products to their Amazon shopping baskets. All…

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Becca Caddy#AmazonBasket lets you shop on Twitter with hashtags

Twitter trials 'mute' feature for annoying tweets

Yep, you read that right. It looks like one of the most requested features on Twitter (the ability to shut up annoying people), may soon be integrated into the platform's mobile apps. According to The Verge, a select few Android and iOS Twitter users are now seeing an option to mute accounts that they follow,…

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Becca CaddyTwitter trials 'mute' feature for annoying tweets

You can get Twitter's new Facebook-style profile now

A few weeks ago, we revealed that Twitter would soon be changing its users' profiles so they look very VERY Facebook-like. Up until now only a select few users have been able to play around with the brand new design, but today you don't need to be Michelle Obama to get nice things, because it's…

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Becca CaddyYou can get Twitter's new Facebook-style profile now
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Vine copies Instagram and adds private messaging feature

Today Vine has taken a leaf out of Instagram's book and has added a private messaging feature into its popular video-looping app. But the big question is: will anyone use it? A post on the Vine blog today by Jason Toff, the app's Product Manager, reveals that Vine users can now send each other…

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Becca CaddyVine copies Instagram and adds private messaging feature

LOLZ of the day: The @buzzfeedquizz parody Twitter account

As much as we love Buzzfeed and its abundance of quizzes, cats, lists and quizzes we love a good parody Twitter account that rips at the fabric of its existence and makes a mockery of everything it stands for even more. Enter @buzzfeedquizz, a new but absolutely hilarious Twitter account that satirises Buzzfeed's quizzes by…

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Becca CaddyLOLZ of the day: The @buzzfeedquizz parody Twitter account

Twitter launches real-time music chart (but only in the US)

Twitter and US-based music magazine Billboard have teamed up to launch a new chart, which will rank music based on what's being shared and tweeted about the most (but only by US users). According to a post on the Twitter blog, the chart will rank the most popular tracks being talked about in real-time and…

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Becca CaddyTwitter launches real-time music chart (but only in the US)

Twitter wants your images, lets you add four to tweets and tag people

Over the past few weeks everyone's been talking about the rumours that Twitter could soon phase out some of its most popular features, like the hash tag (oh dear) and the @ reply (say it isn't so?). But in a post published yesterday on the Twitter blog, César Puerta, a Software Engineer, explained it's Twitter's…

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Becca CaddyTwitter wants your images, lets you add four to tweets and tag people

Here's how to find out who your first Twitter follower was

You may not be bothered about Twitter enough to track who unfollows you or how often the links you tweet are clicked, but we're pretty sure many of you will be curious to know who your first ever follower was and luckily First Follower is here to dish the dirt on your first fan. The…

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Becca CaddyHere's how to find out who your first Twitter follower was

Top 10 #ToryBingo memes: the story of a #PRfail in tweets

#budget2014 cuts bingo & beer tax helping hardworking people do more of the things they enjoy. RT to spread the word pic.twitter.com/5vbL7RDAg5 -- Grant Shapps MP (@grantshapps) March 19, 2014 The Tories are currently in the midst of a particularly LOL-worthy PR fail after MP Grant Shapps tweeted a condescending ad aimed at "hardworking people".…

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Becca CaddyTop 10 #ToryBingo memes: the story of a #PRfail in tweets

The leader of Camden Council gets harassed about her Twitter account – here is her brilliant response

The Labour leader of Camden Council, Sarah Hayward, was recently asked about her Twitter use by a fellow councillor. Here is her brilliant response. You can read all about her views on Arsenal, the X factor and more at Sarah_Hayward As for the questioner Paul Braithwaite, he is a Lib Dem with a Twitter account…

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Ashley NorrisThe leader of Camden Council gets harassed about her Twitter account – here is her brilliant response

Tweets and Vines to be shown on US cinema screens this summer

Tweets and Vines can sure be entertaining. But are they entertaining enough to be plastered all over cinemas before big budget movies begin? Although we're not too sure, Twitter certainly feels its content is worthy of the silver screen. This week the micro-blogging platform confirmed a deal with in-cinema ad firm National CineMedia (also NCM)…

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Becca CaddyTweets and Vines to be shown on US cinema screens this summer

Do brands deliberately screw up social media? Even Mastercard?

So Twitter is exploding with chatter about Mastercard's woeful attempt to get journalists going to the BRIT awards to tweet in a certain way. Kudos to Press Gazette for breaking such a good story. But why has this happenned? Either it is because they (Mastercard and the agency involved) have marketers who are utterly clueless…

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Ashley NorrisDo brands deliberately screw up social media? Even Mastercard?

The 6 most annoying things on Twitter

Twitter is now vital to modern communications. Everyone who is anyone is on it - from the President of the United States right down to you and I... but that doesn't mean that it is always hassle free, and always a delight to use. So here's our top six most annoying things on Twitter. 1)…

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James O'MalleyThe 6 most annoying things on Twitter