If you have been stung by mid-contract price increases for your mobile you might want to read this.
Tesco Mobile has gone on record as saying that it thinks the four other networks- all of which have introduced increases citing inflation and rising costs – are reneging on their agreements with customers.
It has promised not to ever raise its prices mid-contract.
Simon Groves, chief marketing officer at Tesco Mobile, said in a statement:
‘We believe it’s only fair to stick to the contract that we make with our customers, and see no reason to change the core tariff price that a customer has signed up to. We’ve never put our Pay-Monthly tariff prices up mid-contract and this Tariff Promise demonstrates our continued commitment to our customers. Being open and honest with them is incredibly important to us and we’re proud to be setting an example of best in class mobile service.’
Tesco Mobile also did some research that concluded that 70% of contract customers are unaware that networks could increase prices during the life of a contract.